Responsibilities

• Manage and oversee the daily maintenance, upkeep and functioning of all facilities and grounds in the resort.
• Oversee all construction and improvements within the property; work closely with the owners, contractors, staff, and government agencies to ensure compliance and successful execution of projects.
• Ensure all resort facilities, including electrical systems, plumbing, internet, generator, water pumps, swimming pools, and other systems, are operating efficiently.
• Conduct regular inspections and maintenance checks to identify and address any issues promptly.
• Coordinate with farm staff to perform repairs and maintenance tasks as needed.
• Must also be able to effectively delegate/assign tasks accurately to staff to optimize workflow and ensure timely completion of projects. 
• Develop preventive maintenance schedules to ensure the longevity of equipment, furniture and facilities.
• Conduct routine inventory of supplies to maintain adequate stock levels and support smooth operations across the resort.
• Implement measures to enhance the overall guest experience and exceed customer expectations.
  

Qualifications

• Bachelor's degree in Engineering or any related field
• Proven experience in construction or in maintenance within the hospitality industry, preferably in a resort or hotel setting.
• Strong technical skills with expertise in troubleshooting electrical systems and other mechanical equipment.
• Ability to build trust and relationships with all levels of employees.
• Exceptional communication and interpersonal skills.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
  

Responsibilities

• Increase sales of both weddings and accommodations.
• Welcome guests upon arrival and provide them with information about our farm resort amenities, activities, and services.
• Handle guest inquiries, complaints, and requests promptly and professionally, ensuring high levels of guest satisfaction.
• Coordinate with various departments to fulfill guest requests and resolve any issues that may arise during their stay.
• Assist guests with booking accommodations and recreational activities
• Collaborate with the marketing team to promote special events, packages, and promotions to guests.
• Collect guest feedback and reviews to identify areas for improvement and implement strategies to enhance the guest experience.
• Keep accurate records of guest interactions, reservations, and inquiries using our reservation system.
• Uphold company policies and procedures while delivering exceptional service to guests. Manage and oversee the daily operations of the farm resort, including accommodation, dining, and recreational facilities.
  

Qualifications

• Graduate of any 4 year course
• Previous experience in hospitality, guest relations, or customer service roles is advantageous.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships with guests.
• Excellent communication skills, both verbal and written
• Exceptional problem-solving abilities and the capacity to remain calm and composed under pressure.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Proficiency in computer skills, including experience with reservation management.
• Flexibility to work evenings, weekends, and holidays as required.
• Join our team and be part of creating memorable experiences for our guests at our picturesque farm resort!